Success Branch Directory
Post Office services












Description
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Key insight
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SUCCESS DIRECTORY
Explore real examples of successful Post Office branches run by independent retailers and community operators across the UK – who we have helped
Unique Postmaster Interview Feedback
Here’s what you need to know about the interview
What advice would you give about the business plan or interview?
“It was spot on..”
What advice would you give about the business plan or interview?
“Prepare for the interview like a pitch: explain how you’ll manage staff, stay compliant, and increase footfall through digital and physical marketing”
What advice would you give about the business plan or interview?
“Include community impact in your plan — like pensioners relying on cash or rural residents using banking services. This showed I understood the social role of the Post Office.”
What advice would you give about the business plan or interview?
“Talk about your retail experience and how it links to customer service expectations in the Post Office. Operational awareness is a major interview theme.”
What advice would you give about the business plan or interview?
“Bring real figures into your business plan — including local demographics and nearby competitor branches. I used Office for National Statistics data to back up my forecast.”
Latest From Our Members
Here’s what our members are saying
What did you learn from the experience?
“Prompt response given by this team and their material gives me great guidance about the interview”
What’s the most important topic for the interview?
“Customer service”
Prashmy — Porthcawl
What did you learn from the experience?
“I had a great experience with the team. They helped me prepare my business plan and guided me through the interview process. Very professional and supportive—definitely worth the fee.”
What’s the most important topic for the interview?
“Community”
Shaheryar Sharif — Clockface
What did you learn from the experience?
“Your service is 10/10 , you matt and stef has looked after me on each and evethng and kay trained me in a way that I can clear the exam . I will recommend this potalent to all .”
What’s the most important topic for the interview?
“Business plan numbers”
Arif shaik — Hawarden local store ltd
What did you learn from the experience?
“Excellent service”
What’s the most important topic for the interview?
“Customer service”
Sreenidhi — Rumney
What did you learn from the experience?
“They were extremely helpful and helped us prepare for our interview with an accessible version of our business plan which made it easier to plan our answers accordingly.”
What’s the most important topic for the interview?
“Customer service”
Sivakaran Somanathan — Newent












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