Trusted community presence
Existing experience in cash handling and compliance
Strong footfall and central location
Infrastructure already in place
Backing from Post Office Ltd and POtalent
The Banking Hub application involves business planning, an interview and compliance — and that’s where we come in. POtalent works directly with Postmasters to streamline the entire process, so you can confidently apply to run a Banking Hub with the right tools and guidance.
✅ Application and onboarding support
✅ Premises and layout planning
✅ Liaison with LINK and banking partners
✅ Staff planning and training advice
✅ Compliance and operational setup
✅ Ongoing performance and service guidance
Apply to run a Banking Hub: On average, it normally takes about 2 months from when you receive your application link to when you get appointed but this can be dependent on any legal work that may need to be completed.. If you are buying an existing Post Office, it can then take between 4-8 weeks until your transfer day. If you are adding a Post Office to your retail shop, it depends on the installation of your Post Office counter.
Apply to run a Banking Hub: You (and any party to the application) will need to apply for a criminal record certificate, which can not be dated older than 6 months.
Apply to run a Banking Hub: As part of your application you will be required to provide a wide range of documents. Anything that goes into your business plan needs to be proved. By working with us, we will help you to create a customised list of the documents you need.
Apply to run a Banking Hub: You can find listings of available franchises on the Post Office’s official website runapostoffice.co.uk
We recommend contacting us for a free consultation before you register your interest so we can best guide you through the process and guarantee a successful first time application.
“It was spot on..”
“Prepare for the interview like a pitch: explain how you’ll manage staff, stay compliant, and increase footfall through digital and physical marketing”
“Include community impact in your plan — like pensioners relying on cash or rural residents using banking services. This showed I understood the social role of the Post Office.”
“Talk about your retail experience and how it links to customer service expectations in the Post Office. Operational awareness is a major interview theme.”
“Bring real figures into your business plan — including local demographics and nearby competitor branches. I used Office for National Statistics data to back up my forecast.”
If you’ve been approached by Post Office Ltd about hosting a Banking Hub — or are expecting to be — now’s the time to prepare. Contact POtalent to get expert guidance and unlock the full potential of this exciting opportunity.
“Prompt response given by this team and their material gives me great guidance about the interview”
“Customer service”
Prashmy — Porthcawl
“I had a great experience with the team. They helped me prepare my business plan and guided me through the interview process. Very professional and supportive—definitely worth the fee.”
“Community”
Shaheryar Sharif — Clockface
“Your service is 10/10 , you matt and stef has looked after me on each and evethng and kay trained me in a way that I can clear the exam . I will recommend this potalent to all .”
“Business plan numbers”
Arif shaik — Hawarden local store ltd
“Excellent service”
“Customer service”
Sreenidhi — Rumney
“They were extremely helpful and helped us prepare for our interview with an accessible version of our business plan which made it easier to plan our answers accordingly.”
“Customer service”
Sivakaran Somanathan — Newent
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