Add a Post Office Tips
Client FeedbackWhat was hardest about fitting the counter?
“We underestimated space for security screens and queue area — get the layout approved early.”
Mark B. · Retailer – Yorkshire · Yorkshire
Thinking about opening a Post Office franchise? At POtalent, we help individuals and families successfully apply to join the Post Office network with step-by-step personal support. Whether it’s your first business or your fifth, we make the process clear, smooth, and successful.
Before you start your application process for opening a Post Office, there are some steps you must take detailed below.
– Your postcode is near to where a current branch owner wishes to leave the network.
– Your postcode is viable for a new branch.
– Your postcode is not suitable.
✅ Help preparing your application and business plan
✅ Coaching for interviews with Post Office Ltd
✅ Site assessments and financial guidance
✅ Ongoing support through onboarding and setup
99% application success rate
Trusted by over 200 clients per year
Personal, one-on-one service
We understand what Post Office Ltd are really looking for
Whether you’re a business owner, community member, or entrepreneur, we’ll help you build a case for success.
Our toolkit gives you everything you need to prepare with confidence. From understanding the process to building stronger interview answers, these free resources help you every step of the way.
Showcase your offer with professional social media setup through TakeSocial. We’ll create and optimise your branch profiles so you look the part from day one.
Open a Post Office franchise: This is primarily a commercial decision based on the needs of your local community. Beyond that the suitability of your business and premises is assessed as well as the proximity of other Post Office branches.
Open a Post Office franchise: The first step is for us to let the Post Office know a little about your current retail business. We can do this on your behalf. If they think your location and retail offer is a good fit for the Post Office they’ll arrange to meet you. It’s an opportunity for you to find out more about running a Post Office, and for them to learn more about you and your store.
Open a Post Office franchise: If you want to go ahead, you’ll need to complete a business plan. You’ll need to submit the business plan, plus scanned copies of supporting documents within 28 days of opening the link. They will ask for your consent to carry out some standard security checks and credit checks.
Open a Post Office franchise:On average, it normally takes about 2 months from when you receive your application link to when you get appointed but this can be dependent on any legal work that may need to be completed. Depending on the installation of your Post Office counter, this can add extra time before you are ready to start trading.
Open a Post Office franchise:We have run Post Offices ourselves and come from a retailing background. You can join us on our sector information session to find out more!
“We underestimated space for security screens and queue area — get the layout approved early.”
Mark B. · Retailer – Yorkshire · Yorkshire
“Customers were asking for cash services, and it drew more people into the shop. It’s been great for weekday footfall.”
Emily L. · Retailer – Devon · Devon
“Proof of retail trading, lease or ownership documents, and financial forecasts are required with the application form.”
Key Insight · Requirement · UK
“Usually 8–12 weeks after approval, depending on contractor schedules and survey results.”
Key Insight · Requirement · UK
“Increased weekday footfall and cross-sales from trust in Post Office brand. It stabilises quieter trading days.”
Expert Tip · POtalent Team · UK
Start your journey and run a Post Office with POtalent’s expert support.
“Friendly, encouraging, and structured — POtalent’s tone builds trust and action.”
Key Insight · Requirement · UK
“Absolutely. I tell every new applicant — they explain the process in simple language and actually care.”
Deepak L. · Buyer – Nottingham · Nottingham
“We analyse responses weekly to refine videos and checklists — constant improvement keeps content fresh.”
Expert Tip · POtalent Team · UK
“They ensure applicants never miss key tasks like DBS or document uploads.”
Key Insight · Requirement · UK
“Very easy — all the quizzes, tools, and videos are in one place. It felt like a proper toolkit.”
Kiran V. · Applicant – Cambridge · Cambridge
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