Thinking about running a Post Office franchise? At POtalent, we help individuals and families successfully apply to join the Post Office network with step-by-step personal support. Whether it’s your first business or your fifth, we make the process clear, smooth, and successful.
Before you start your application process for opening a Post Office, there are some steps you must take detailed below.
– Your postcode is near to where a current branch owner wishes to leave the network.
– Your postcode is viable for a new branch.
– Your postcode is not suitable.
✅ Help preparing your application and business plan
✅ Coaching for interviews with Post Office Ltd
✅ Site assessments and financial guidance
✅ Ongoing support through onboarding and setup
99% application success rate
Trusted by over 200 clients per year
Personal, one-on-one service
We understand what Post Office Ltd are really looking for
Whether you’re a business owner, community member, or entrepreneur, we’ll help you build a case for success.
Run a Post Office franchise: This is primarily a commercial decision based on the needs of your local community. Beyond that the suitability of your business and premises is assessed as well as the proximity of other Post Office branches.
Run a Post Office franchise: The first step is for us to let the Post Office know a little about your current retail business. We can do this on your behalf. If they think your location and retail offer is a good fit for the Post Office they’ll arrange to meet you. It’s an opportunity for you to find out more about running a Post Office, and for them to learn more about you and your store.
Run a Post Office franchise: If you want to go ahead, you’ll need to complete a business plan. You’ll need to submit the business plan, plus scanned copies of supporting documents within 28 days of opening the link. They will ask for your consent to carry out some standard security checks and credit checks.
Run a Post Office franchise: On average, it normally takes about 2 months from when you receive your application link to when you get appointed but this can be dependent on any legal work that may need to be completed. Depending on the installation of your Post Office counter, this can add extra time before you are ready to start trading.
Run a Post Office franchise: We have run Post Offices ourselves and come from a retailing background. You can join us on our sector information session to find out more!
“It was spot on..”
“Prepare for the interview like a pitch: explain how you’ll manage staff, stay compliant, and increase footfall through digital and physical marketing”
“Include community impact in your plan — like pensioners relying on cash or rural residents using banking services. This showed I understood the social role of the Post Office.”
“Talk about your retail experience and how it links to customer service expectations in the Post Office. Operational awareness is a major interview theme.”
“Bring real figures into your business plan — including local demographics and nearby competitor branches. I used Office for National Statistics data to back up my forecast.”
Start your journey and run a Post Office with POtalent’s expert support.
“Prompt response given by this team and their material gives me great guidance about the interview”
“Customer service”
Prashmy — Porthcawl
“I had a great experience with the team. They helped me prepare my business plan and guided me through the interview process. Very professional and supportive—definitely worth the fee.”
“Community”
Shaheryar Sharif — Clockface
“Your service is 10/10 , you matt and stef has looked after me on each and evethng and kay trained me in a way that I can clear the exam . I will recommend this potalent to all .”
“Business plan numbers”
Arif shaik — Hawarden local store ltd
“Excellent service”
“Customer service”
Sreenidhi — Rumney
“They were extremely helpful and helped us prepare for our interview with an accessible version of our business plan which made it easier to plan our answers accordingly.”
“Customer service”
Sivakaran Somanathan — Newent
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